“The truck broke down, there will be a delay in your auto transport.”
The message might not come in these words but regardless of the choice vocabulary, its a disaster to hear them. Not everyone has a schedule to follow and a delay in the transport might not be a problem at all but that’s usually not the case for everyone. So what to do when this type of situation occurs? Many reactive options are available but few will get a proper response. Options like demanding the repair be done faster or requiring the driver to drive faster are well intended but misguided. Lets go over what really can be done in a case of a major delay.
Cases of auto transport delays
First its important to understanding why the auto carrier is delay; is there a mechanical breakdown, is the driver able to make the trip, or is there a logistic problems like bad weather.
In the case of a breakdown after the the vehicle has been pickup it is best to be patience and planning for a delayed delivery. Calling the carrier, the driver, or the broker should always be option as a paying customer. Calling to find out the severity of the delay can help in planning an alternate delivery time and for mitigating inconvenience in rattling one’s schedule. Depending on how long the delay is; asking for a discount or some sort of a reimbursement might be available whether is comes from the carrier or broker, so be sure to check with both parties involved. Reimbursements might included, a free car wash, cash discounts, or future auto transport discounts. Also, its important to know whether the vehicle has been picked up yet. If no pickup has been made, then it might be best to schedule another driver/carrier to make the transport happen sooner.
Requesting a different auto carrier might help.
If the driver is not able to make the trip, there might be available options to turn the delay around. First is to figure out if the vehicle is on the carrier and if not, then asking for a another truck/carrier to make the trip is usually a good option depending on how long the driver is unavailable. However, if the driver has picked up the vehicle and is no longer able to drive or complete the job, asking to find another driver/carrier might be a choice. In either of the cases, its best to contact the carrier and then the broker to figure out what can be done.
In the case of bad weather like the snow storms that had happen in the northeast of 2014, not much can be done and patience is your best friend in such a dilemma. Bad weather in a region puts everyone in the same situation and finding another carrier/broker/driver is usually not an option and searching for another can lead to more set backs and extra costs. Weather conditions are usually play a big part in the winter time and not so much in the summer not unless you have a rare situation like we saw in Texas in May, 2015. However, in the the Texas case the situation cleared up rather quickly after the rain stopped and the waters receded. To avoid the pitfalls of bad weather it is best to ship outside of the snowy season if that is an option at all.
In conclusion, its important to note that the majority of auto transport companies do not have contingency plans and are usually not planning. Its a sad state of affairs but not all companies are equal. Our agents can find the most reliable carriers/drivers regardless of the customers situation due in fact of the many partners and years of experience.